Lucky55 Terms & Conditions – The Official Guide for All Members and Users of the Malaysia Platform

To register for and use Lucky55's services, you must meet all of the following requirements without exception:

• Be at least 18 years of age at the time of registration.
• An individual acting on their own behalf — not on behalf of another person or business entity.
• Not listed on any registry that prohibits individuals from engaging in gambling activities under local law.
• Register only one (1) account using genuine and accurate personal information.

Lucky55 reserves the right to request identity verification documents at any stage — including a national ID, utility bill, or bank statement — to verify the information provided during registration. Inaccurate or falsified information is grounds for immediate account closure without prior notice.

Each Lucky55 user is permitted to hold only one active account. Registering a second account using the same name, phone number, email address, bank number, or IP address will result in all associated accounts being suspended and their balances held pending investigation.

Lucky55 only accepts and processes payments in Malaysian Ringgit (MYR). All values on the platform are displayed in RM and no foreign currency exchange is performed.

Deposit: The minimum deposit amount at Lucky55 is RM10 per transaction. Accepted deposit methods include Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX via Maybank2u and CIMB Clicks. Deposits are typically processed in under 5 minutes. Lucky55 does not charge any processing fees on deposits.

Withdrawal: Withdrawals will be processed back to the same method used for your original deposit as a fraud prevention measure. The minimum withdrawal amount is RM30 per transaction. Lucky55 aims to process withdrawals within 30 minutes for standard cases, and up to 3 business days for cases requiring further review.

• The first withdrawal from a new account requires a brief identity verification.
• Lucky55 reserves the right to delay withdrawals by up to 5 business days if suspicious activity is detected or bonus rollover requirements have not been met.
• Any transaction suspected of involving fraud or money laundering will be reported to the relevant authorities.
• Unauthorised credit card chargebacks will result in account closure and legal action where necessary.

Lucky55 offers a wide range of bonuses and promotions for both new and existing members. All offers are subject to the specific terms stated in each respective promotion. The following general terms apply to all Lucky55 bonuses unless otherwise stated:

• Bonuses cannot be withdrawn directly — they must be rolled over according to the multiplier specified in the relevant bonus terms.
• Rollover requirements are calculated based on the deposit amount plus the bonus, multiplied by the rollover multiplier stated in the bonus terms.
• Not all Lucky55 games contribute equally toward meeting the rollover requirement — slots typically contribute 100%, while table games may only contribute 10%–20%.
• Only one (1) active bonus is permitted at any given time unless otherwise stated.
• Bonuses claimed using false information or through duplicate accounts will be voided without notice.

Lucky55 reserves the right to modify, suspend, or terminate any promotion at any time, with or without prior notice. Changes that materially affect an ongoing promotion will be communicated through the platform as early as possible.

All games on Lucky55 — including slots, Live Casino, table games, lottery, progressive jackpots, and Sports Betting — are operated using licensed software from certified providers. The general game rules are as follows:

• Confirmed bets cannot be cancelled. Lucky55 is not liable for outcomes that a player considers unfair if the system has been functioning correctly.
• In the event of a technical error affecting a game outcome, Lucky55 reserves the right to void the game and refund the wagered amount.
• For live Sports Betting, the odds displayed at the time a bet is confirmed are the odds that apply — unless a clear system error has occurred.
• All bets placed using an account subsequently found to be in violation of these terms — including the use of bots, automation software, or group coordination to exploit the system — may be voided.
• Lucky55 reserves the right to set minimum and maximum betting limits for any game or market at any time.

For progressive jackpot games on Lucky55, the displayed jackpot value is a real-time estimate. The actual amount paid out may differ slightly depending on the exact moment the jackpot is triggered and system latency. Variances of less than 0.5% from the displayed value fall within acceptable limits and are not eligible for dispute.

You are fully responsible for keeping your Lucky55 account login credentials secure. The following are your responsibilities as a member:

• Use a strong, unique password for your Lucky55 account — one that is different from passwords used on other platforms.
• Never disclose your password or OTP to anyone, including individuals claiming to be Lucky55 staff.
• Log out of your Lucky55 account whenever you use a shared or public device.
• Report to the Lucky55 support team immediately if you suspect your account has been accessed without your authorisation.

Lucky55 will not be held liable for any losses arising from a member's failure to safeguard their own account credentials. However, if there is clear evidence that Lucky55's own security systems have been compromised, we will take appropriate action to remedy the situation.

Lucky55 takes responsible gaming seriously. The platform provides a range of tools to help players manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss Limit: Set a limit on the amount you can lose within a time period of your choosing.
• Game Break: Temporarily suspend access to your Lucky55 account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to permanently close your account, should you feel the need to do so.

If you feel that your gaming habits are beginning to affect your daily life, relationships, or finances, please contact the Lucky55 support team or seek professional help. Lucky55 will not encourage or pressure players to raise limits they have voluntarily set for themselves.

Players who have opted for self-exclusion will not receive any marketing communications from Lucky55 for the duration of the active exclusion period. Any attempt to register a new account during an active exclusion period will be automatically detected and rejected.

The following are strictly prohibited on the Lucky55 platform and may result in immediate account suspension or closure:

• Use of automation software, bots, scripts, or any technology that enables gameplay without human intervention.
• Collusion between two or more players to exploit the system or any live table games.
• Bonus abuse through strategic wagering that deliberately minimises risk solely to fulfil rollover requirements.
• Registering an account on behalf of another person or allowing someone else to use your account.
• Any attempt to hack, disrupt, or exploit Lucky55's technical systems.
• Depositing funds derived from illegal activities or using the Lucky55 platform for money laundering purposes.

Lucky55 is committed to resolving any disputes in a fair and transparent manner. The dispute procedure is as follows:

• Any dispute relating to bets, winnings, or transactions must be reported to Lucky55 support within 7 days of the date of the incident.
• Lucky55 will review complete system records — including betting logs, transactions, and game history — to resolve any disputes.
• If a dispute cannot be resolved at the support level, it will be escalated to Lucky55's senior management for a final decision.
• Lucky55's decision in dispute cases is final unless an objectively verifiable technical error can be demonstrated.

For disputes involving financial transactions, Lucky55 will provide a transaction reference and copies of the relevant records upon a member's request within 5 business days.

Lucky55 reserves the right to update these Terms & Conditions at any time. Material changes will be communicated to members via in-platform notifications or email at least 7 days before taking effect, except in urgent circumstances that require immediate changes.

Members may close their Lucky55 account at any time by contacting the support team. Before the closure is processed, all eligible balances will be withdrawn to the registered payment method. Accounts closed at the member's own request cannot be re-registered using the same details.

Lucky55 reserves the right to close or suspend any member's account without prior notice in the event of a terms violation, suspicious activity, or legal compliance requirements. Where an account is closed by Lucky55 due to a terms violation, balances associated with that violation may be forfeited.

These Terms & Conditions are governed by the laws of Malaysia, and any dispute that cannot be resolved through negotiation will be referred to the appropriate courts of jurisdiction in Malaysia.